RESUME

Remote Assistant/Wix Designer/Social Media Manager (Remote)

​2020 - present

 

• Performing various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements. 

• Creating the design and layout of a website or web pages for Non-Profit Organization based in the US.

• Planning, implementing, and monitoring the company's Social Media strategy for Travel Agency based in the US in order to increase brand awareness, improve marketing efforts, and increase sales.

 

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IT Service Desk Analyst

​2015 - 2020

 

• Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users).

• Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.

• Configured and installed software for end-users' desktops, scanners, terminals, and pos equipment.

• Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.

• Created tickets in clarify/SMOD ticketing system and followed up on tickets to provide resolutions for end users.

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Appointment Setter (Remote)

​2013 - 2014

 

• Contact potential customers by phone to explain the product and information about the properties for sale. Use information such as name, telephone numbers, and address in the spreadsheet to initiate cold calls. Also, responsible for making follow up emails being sent to customers. Emailing LinkedIn groups, tracking emails/calls in the spreadsheet, and doing some appointments on the side.

 

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Web Researcher/ Social Media Handler (Remote)

​2013 - 2014

 

• Research information about law schools in the United States particularly law schools that have Intellectual Property course.  Maintaining more than 200+ social networking sites for a certain law office account, Lex Protector International Law Office, with offices found in 2012, is a law firm specializing in Intellectual Property. Serving both domestic and international clientele, this firm is focused mainly on protecting your rights.

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Recruitment Specialist - Subnet Services Limited

2011- 2012

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• Source and supply experienced KEY personnel to major clients within any industry such as Maersk, Technip & Subsea7 as well as many others worldwide. Our key personnel keeps us updated with their availability, location, and qualifications to enable us to supply competent staff to major clients at very short notice at world location. 

• Source out for prospective candidates for Oil and Gas Company particularly for offshore or onshore jobs like Marines, Engineers, Divers, ROV Pilots, etc., through various recruitment procedures like web advertisement and company database. 

• Focus on a wide screening; sourcing, and selecting qualified candidates by calling and emailing them to offer a job. 

• Also interviewing existing and new clients for any job requirements.

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Level 2 Agent Professional - SITEL Philippines

2005 - 2009

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• Respond to customer inquiries and requests like adding and changing personal details on customer accounts, billing information, dealer location calls and thank you calls or other clients.

• Handle and resolve customer complaints, provide pricing and delivery information, perform customer verification, set up new customer accounts, record details of inquiries, comments, and complaints, maintain a customer database, communicate and coordinate with the internal department.

• Handle basic technical issues and provide customer service for both Broadband and Mobile services.

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